CareLoop
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Privacy policy

CareLoop accounts are created by the care organization you work with or for. You can ask for yours to be closed at any time, including after you leave.

Fastest

Ask your organization’s administrator

They can end your access straight away from People and access.

Within 30 days

Or email us

Write from the address you sign in with, saying which organization you work with. We confirm it with the organization and reply within 30 days.

Email privacy@careloop.ca

  1. Your access ends. You can no longer sign in, your sessions are signed out and your phone stops receiving notifications.
  2. Your details are removed. Your notification tokens and sign-in codes are deleted, and your contact details are removed where the law allows.
  3. Work records stay with the organization for a set time. Records you wrote or appear in as a worker (shift notes, incidents, medication records, clock-ins and pay records) stay with the organization, because care and employment law require them to be kept for a set time. They are deleted when that time ends.

More about how information is kept is in the privacy policy.